IT managers need to be able to access critical systems 24/7 so that when something happens they can fix it from anywhere. That means you need access to the systems over the internet so that no matter where the IT manager is at any given time he /she can access the systems as needed. There are many remote access packages on the market today, but it is important to find the best remote management software package with the right features for your needs.
You need capabilities for remote management that allow you to control workstations on you system from off site, as if you were at the computer itself.
Most of this type of software originated with the idea of giving telecommuters access to their work computers from home or anywhere. But since most people take their computer with them now that laptops are common, the focus is on providing remote management capabilities for help desk employees and network administrators.
Usually you need to install the software allowing remote control onto all computers in the company that needs remote control. Some will require you to alter the firewalls to allow remote access.
After installation the administrator is usually pleased with the functionality of the software and what they are able to do remotely. The software not only performs many tasks, it does them economically.
As software applications they rely on the network and individual computer operating systems to be working properly. If not remote access is not possible. Also remote control software can only support a few operating systems like Windows, and also no other devices than computers. So the scope of remote control is limited to computers with windows or Linux.
But most operating systems now have there own remote control features. Windows platforms universally include there programs. With most remote administrators running window already security is not a big problem.
This seems to work well for individuals and small businesses but most larger companies prefer to maintain their own closed computer systems and networks because of perceived security matters.
Many larger companies continue to be hung up on security issues and with good reason given the liability for certain types of information being disclosed.
Now in advanced environments systems administration is most often conducted from a remote location so that the IT manager does not have need to leave his workstation. The days of walking around from computer to computer are over. More automation is coming to systems management as the focus shifts to multiple server and desktop management to increase the speed of management processes; also better input from clients and enhanced reporting will lead to faster changes in the way things are done. Ever increasing speed and efficiency is the way of the future with the best remote management software given to IT administration.
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